Terms of Service

1. Overview & acceptance

These Terms of Service ("Terms") govern your use of the Stalwart IT website at stalwartit.com (the "Site"). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Paid managed-IT services are provided under a separate written services agreement or statement of work between you and Stalwart IT. Those documents — not these website Terms — govern the services we deliver.

2. About our services

Stalwart IT provides managed IT support, cybersecurity, Microsoft 365 and cloud, backup and recovery, AI and automation, and IT projects for small businesses in Winter Haven, Lakeland, Auburndale, Polk County, and Central Florida.

Descriptions, benefits, and comparisons on this Site are general information to help you evaluate us. They are not an offer, a guarantee of specific results, or a binding commitment.

3. Quotes & estimates

Any quote or estimate we provide is valid for a limited period (typically 30 days) and reflects pricing and scope at the time it is given. Prices may change if you request changes, or if third-party hardware, software, or vendor costs change before you accept.

A quote is an invitation to proceed, not a binding contract, until it is accepted in writing by both you and us.

4. Billing, payments & fulfillment

Fees for services are set out in your written agreement, plan, or invoice and are due according to the terms stated there. We aim for flat, predictable, plainly-described pricing with no surprise line items.

We bill for services by invoice. Invoices can be paid securely online by card or bank transfer through our payment processor, Stripe. Project work, labor, and hardware are invoiced per your approved quote; any recurring managed-service plans are billed on the agreed schedule.

Service delivery: ongoing managed services are delivered continuously throughout your plan period, and project or one-time work is delivered as described in your approved quote or statement of work.

Overdue invoices may result in suspension of services and recovery of reasonable collection costs, as detailed in your services agreement.

Refunds and cancellations are covered in our Refund & Cancellation Policy.

5. Your responsibilities

To let us deliver services effectively, you agree to:

• Provide accurate, current information and a designated authorized contact.
• Give us reasonable and timely access to the systems, sites, and people needed to perform the work.
• Maintain your own software licenses and keep records of them.
• Keep your own backups of critical programs and data (see the limitation of liability below).
• Cooperate with the security and onboarding processes we recommend.

6. Third-party products & warranties

Hardware and software supplied by third parties are covered by the applicable manufacturer or vendor warranty, which governs those products. Warranty claims are handled directly with that manufacturer or vendor.

Except where a warranty cannot legally be excluded, Stalwart IT does not provide additional warranties on third-party products beyond passing through the applicable manufacturer warranty.

7. Service disclaimers

IT work often involves diagnosis, testing, and troubleshooting, sometimes in novel situations, and may not resolve every issue on the first attempt. We provide services with reasonable skill and care.

To the extent permitted by law, services and this Site are provided "as is," and we do not guarantee that any system or the Site will be uninterrupted, error-free, secure, or fit for a particular purpose beyond what is expressly agreed in writing.

8. Data backup & limitation of liability

You are responsible for maintaining current backups of your programs and data so that potential loss is mitigated.

To the fullest extent permitted by law, Stalwart IT is not liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, revenue, business, or goodwill, arising from the services or your use of the Site. Where liability cannot be excluded, it is limited, at our option, to re-performing the affected services or refunding the fees paid for them.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

9. Intellectual property

All content on this Site — including text, graphics, logos, and design — is owned by Stalwart IT or its licensors and is protected by intellectual-property laws. You may not copy, reproduce, or reuse it without our written permission.

Ownership of any custom work product we create for you is addressed in your separate written services agreement.

10. Website availability & links

We aim to keep the Site available and accurate but do not warrant that it will be uninterrupted, secure, or free of errors, viruses, or other harmful components.

The Site may link to third-party websites for convenience. We do not control and are not responsible for their content or practices.

11. Changes to these Terms

We may update these Terms by posting a revised version on the Site. Your continued use of the Site after changes are posted means you accept the updated Terms. The "last updated" date above shows the current version.

12. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or the Site is subject to the courts located in Polk County, Florida. (Your attorney should confirm the venue and any dispute-resolution language.)

13. Contact

Questions about these Terms? Email us at kevin@stalwartit.com.